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Terms of Service

Last updated: January 18, 2026

1. Agreement to Terms

These Terms of Service (“Terms”) govern your access to and use of Supermind AI’s services and deliverables (collectively, the “Services”). By purchasing, accessing, or using the Services, you agree to these Terms. If you are using the Services on behalf of a company, you represent that you have authority to bind that company to these Terms.

2. Agency Services

Supermind AI operates as a services agency providing AI automation, consulting, systems design, implementation, and ongoing support. Services may include:

  • Automation builds (e.g., n8n, Make, Zapier, CRM/ERP integrations)
  • AI chatbots, assistants, and internal tools
  • Data pipelines, dashboards, and workflow optimization
  • Custom software development and deployment support
  • Strategy, discovery, audits, and technical consulting

Specific scope, timelines, deliverables, and fees are defined in a written proposal, statement of work, or service agreement (“SOW”). If there is a conflict between these Terms and an SOW, the SOW controls for that project.

3. Scope, Change Requests, and Assumptions

Our estimates and timelines are based on the assumptions and requirements provided at the start of the engagement. Any work not expressly included in the SOW is out of scope.

  • Change requests: New features, revised requirements, additional integrations, or changes to previously approved work may require a written change order, updated timeline, and additional fees.
  • Third-party constraints: Platform limitations, API changes, outages, rate limits, or policy restrictions may affect feasibility and delivery.
  • AI variability: Outputs from AI models may be non-deterministic. We can tune and improve performance, but we do not promise perfect accuracy.

4. Client Responsibilities

To deliver effectively, you agree to:

  • Provide accurate information, access, credentials, and timely approvals when requested
  • Assign a single point-of-contact for decisions and feedback where possible
  • Ensure you have rights to all data, content, and systems you provide or request us to use
  • Use the Services in compliance with applicable laws, regulations, and platform policies
  • Maintain your own backups of data and configurations unless an SOW states otherwise

Delays in client feedback, access, or approvals may impact delivery dates and may require a revised timeline.

5. Project Communication and Approvals

We may use email, chat, project boards, or shared documents to coordinate work. You agree that approvals provided in writing (including email or recorded comments in a project tool) are binding.

  • Review windows: If an SOW includes review windows and we do not receive feedback within that window, work may be deemed approved.
  • Acceptance: Deliverables are considered accepted when delivered and approved in writing, or when put into production/use, whichever occurs first.

6. Fees, Invoicing, and Payments

Fees are defined in the applicable SOW. Unless otherwise stated:

  • Invoices are due within 14 days of issuance
  • Late payments may incur reasonable late fees and/or interest as permitted by law
  • We may pause work for overdue invoices or missing deposits/retainers
  • Client is responsible for third-party costs (e.g., SaaS tools, hosting, domains, API usage)

All payments are non-refundable unless explicitly stated otherwise in an SOW.

7. Subscriptions, Maintenance, and Support

Unless an SOW explicitly includes ongoing support, maintenance, monitoring, SLAs, or on-call coverage, Services are delivered on a project basis only.

  • Support scope: If included, support covers the deliverables as implemented, not unrelated systems or new requirements.
  • Platform changes: Updates by third-party platforms may require additional work to restore functionality.

8. Intellectual Property and Licensing

Unless otherwise stated in an SOW, and subject to full payment:

  • Client deliverables: You own the final custom deliverables created specifically for your project.
  • Agency materials: We retain ownership of our pre-existing tools, templates, frameworks, prompts, processes, reusable components, and know-how (“Agency IP”).
  • License to Agency IP: We grant you a non-exclusive, perpetual license to use Agency IP only as embedded in or necessary to operate your deliverables.
  • Third-party software: Any third-party tools, libraries, or platforms remain the property of their respective owners and may have their own terms.

We may showcase non-confidential work in our portfolio (e.g., anonymized case studies) unless an NDA or written agreement states otherwise.

9. Confidentiality

We will treat non-public business, technical, and customer information you share with us as confidential and use it only to deliver the Services. We may disclose information if required by law, court order, or to enforce these Terms.

If you require stricter confidentiality terms, request a separate non-disclosure agreement (NDA).

10. Data, Security, and AI Tools

You are responsible for the legality of the data you provide and the instructions you give us. If we process personal data, the parties may need a separate data processing agreement (DPA) depending on your jurisdiction and use case.

  • Access: You may need to grant us access to systems (e.g., API keys, admin access, shared accounts). You are responsible for securing and rotating credentials.
  • AI providers: Some Services may rely on third-party AI providers. Their policies and uptime are outside our control.
  • Client environments: If we deploy into your infrastructure, you are responsible for your hosting, network, and security controls unless an SOW states otherwise.

11. Warranties and Disclaimers

We provide Services on a professional, commercially reasonable basis. However, except as expressly stated in an SOW, the Services and deliverables are provided “as is” and “as available.”

  • We do not guarantee specific business results, revenue, lead volume, or ROI
  • We do not guarantee uninterrupted operation of third-party platforms or services
  • AI outputs may contain errors and require human review before use in production decisions

12. Limitation of Liability

To the maximum extent permitted by law, Supermind AI will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, goodwill, or business interruption.

Our total aggregate liability for any claim relating to the Services will not exceed the total fees paid by you for the specific SOW giving rise to the claim during the three (3) months prior to the event giving rise to liability (or the SOW total, if lower).

13. Suspension and Termination

Either party may terminate an engagement as described in the applicable SOW, or with written notice if no termination terms are specified.

  • We may suspend Services for overdue invoices, policy violations, or security risk
  • On termination, you will pay for all work performed and approved expenses incurred up to the termination date
  • Upon full payment, we will deliver completed, paid-for deliverables in the agreed format

14. Publicity

Unless otherwise agreed in writing, you grant us permission to identify you as a client and use your name and logo in our client list/marketing materials. You may opt out by emailing us.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of the applicable jurisdiction. Disputes will be handled in good faith through negotiation first. If unresolved, disputes will be brought in the appropriate courts of that jurisdiction.

(Tip: Replace this section with your specific country/state and venue once confirmed.)

16. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will post the updated version on our website and update the “Last updated” date. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

17. Contact

Questions about these Terms?